TSXV:KSI

Kneat Quality Objectives

The Kneat Solutions Management Team and all its associates are committed to meeting our on-going Quality Objectives. We continually ensure that these objectives are met by monitoring, measuring, analysing and improving our Quality Management System and we will strive to improve and focus our objectives to exceed the expectations of our customers.

Our key objectives include:

  • Continually improving the effectiveness of our QMS
  • Achieving Customer Satisfaction
  • Improving Process Efficiency
  • Providing Quality Software

This is achieved in conjunction with, but not limited to the following items:

ISO9001

Meet requirements of ISO 9001 2008 Standard

  • Training records
  • Periodic internal audits
  • Periodic external audits

Continually improve the effectiveness of our QMS

Periodic management review

  • Management review meetings
  • QMS updates

Periodic review with software development and quality control teams

  • Team review meetings
  • Staff Reviews
  • QMS Updates

Ensure communication and understanding of QMS

Availability of documentation to all personnel in an organised and easily searched database

  • SourceSafe database
  • Staff and management feedback

Training on all policies and procedures applicable to personnel

  • Role specifications
  • Training records
  • Staff feedback

Promote cross functional transfer of knowledge and understanding

  • Team project meetings
  • Team presentations

Ensure commitment and adherence to QMS

Policy of openness to all personnel, permanent and temporary, promoting ownership and feedback

  • Team review meetings

Promote team cooperation where each member of the team may coach the others

  • Work reviews
  • Team presentations

Make work enjoyable by eliminating unnecessary and/or low-value work

  • Management review meetings
  • Team review meetings
  • QMS Updates

Provide staff with the best-of-breed resources to do job effectively

  • Team review meetings
  • Team project meetings
  • Network and Equipment Specification

Meet our financial goals and objectives

Increase sales through networking and hands on marketing

  • As specified in business plan
  • Marketing plan

Meet sales targets described in the Kneat Business Plan

  • As specified in business plan

Less than 5% of licenses not renewed

  • Customer database

Maintaining the highest quality in the products and services

Fewer than 10 defects detected per 1M operations when in use

  • Non Conformances Database
  • Customer Ticket Database
  • System log files

Consistency and security of customer data

  • Design guidelines
  • Development guidelines
  • Test guidelines
  • Test planning
  • Testing
  • Non Conformances Database
  • Customer Ticket Database
  • Customer Property Care Policy

Maximise quality through rigorous testing and by tracking and analysing non-conformances and defects

  • Test guidelines
  • Test planning
  • Testing
  • Non Conformances Database
  • Customer Ticket Database

Perform risk analysis to focus our efforts on the most critical aspects of design, implementation and testing

  • Product operational profile
  • Product risk analysis

Perform risk analysis to focus our efforts on the most critical aspects of design, implementation and testing

  • Product requirements
  • Test planning
  • Unit testing
  • BAT testing
  • Performance testing
  • Load testing
  • System testing
  • Analysis of testing results
  • FMEAs
  • CAPA

Improve development practices with an aim at producing better quality software more efficiently

  • Software development lifecycle policy
  • FMEA
  • CAPA

Improve quality control practices with aim at ensuring higher quality more efficiently

  • Testing policy
  • Testing guidelines
  • Test protocol re-use
  • Risk analysis
  • Operational profiling

Increase the level of testing automation

  • Unit Testing
  • Load Testing

Increase maintainability of software through good coding practice and design

  • Design guidelines
  • Development guidelines
  • Peer reviews

Increase performance in terms of effectiveness and efficiency

  • Design guidelines
  • Development guidelines
  • Operational profiling
  • Performance testing
  • Load testing

Maximise user experience

  • R&D validation
  • External validation

21CFR11 Compliant

  • Compliance analysis
  • Compliance statement

Effective planning and meeting of specified schedules

  • Project schedules
  • Development planning
  • Test planning
  • Requirements review
  • Gate reviews

Provide highest quality of customer support

  • Customer communications
  • Customer ticket database
  • Corrective actions

Distinguish Kneat as the world leader in OBDIS

Maximise value to our customers through careful and rigorous specification and design

  • Requirements review
  • External validation

Learn through feedback from our customers and apply lessons learnt for the purpose of continuously improving the value of our products

  • Customer communications
  • Customer ticket database

Champion the OBDIS standard and strive to be the best in class application, adhering to that standar

  • OBDIS website
  • Networking

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